No apology no explanation just sorry we are booked and you only have a room for tonight. At check in I find out I only have that night and not the additional 5 nights I booked and paid for thru Expedia. Chen in horrible, I had two back to pack reservations and had called the day before arrival to confirm them. The hotel is beautiful no doubt and it looks like it would be heaven to stay there, the casino has all the best games and the rooms are luxurious. I am an experienced traveler and I stay at nice places. I am telling you, pay attention in this case. I read the reviews and I always take t hem with a grain of salt.
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